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Recreation Centre Supervisor

Position Details

Position Information

Title Recreation Centre Supervisor
Job ID 24015R
Employment Status Regular Full-Time
Position Overview
North Vancouver Recreation & Culture (NVRC) is dedicated to building healthy individuals, families and communities. NVRC offers a wide range of recreation and cultural programs and services to residents of all ages and abilities. We are looking for positive, enthusiastic and friendly people to deliver memorable experiences to our customers.

WHY WORK FOR US?

You will be an integral part of our dedicated staff
team who continually strive to make a difference in the recreation and cultural
lives of North Vancouver residents. NVRC values employees, offering a competitive salary, comprehensive benefits, and the opportunity to participate in an earned day off (EDO) program. Benefits includes cost-shared extended health, dental, and life insurance coverage, three weeks of vacation, and participation in Municipal Pension Plan (upon eligibility).
Responsibilities
RESPONSIBILITIES

  • Oversee the day-to-day operations of a recreation facility including preparing operating schedules and overseeing facility usage.
  • Supervise programming and clerical staff including planning and assigning work; and participating in recruitment and selection of staff.
  • Provide superior customer service by working with staff to establish and maintain service standards; responding to enquiries from the public and user groups regarding the use and availability of facilities; and investigating and resolving complaints from the public and user groups.
  • Enforce rules and regulations to ensure safety and behavioural standards are maintained; and ensure the security of the facility.
  • Coordinate facility and program requirements for events for outside agencies and user groups.
  • Lead staff in planning, organizing, and coordinating area specific programs and community-wide recreation events.
  • Oversee and participate in program planning.
  • Liaise with Building Services regarding facility maintenance and janitorial services.
  • Co-chair facility health & safety committee, organize inspections, meetings and annual in-service
  • Monitor operating budgets and provide input into capital planning.
  • Prepare and maintain records including activity records, requisitions, and equipment inventories.
  • Provide input into policies and procedures.
Requirements
KNOWLEDGE, SKILLS & ABILITIES

  • Considerable knowledge of the operations of a recreation facility and the ability to oversee the day-to-day operations.
  • Considerable knowledge of recreation principles, methods and practices and the rules, regulations, policies and procedures that govern the work.
  • Sound knowledge of the administrative practices and procedures applicable to the work including the ability to prepare and monitor operating budgets, facility schedules and equipment inventories.
  • Ability to plan and supervise the work of programming and clerical staff including monitoring and managing performance.
  • Ability to establish and build strong working relationships with a variety of internal and external contacts.
  • Ability to enforce rules, regulations and behavioural standards within the facility in a manner consistent with the customer service principles of NVRC.
  • Ability to investigate, respond to and resolve enquiries and complaints.
  • Strong oral and written communication skills.


REQUIRED QUALIFICATIONS AND EXPERIENCE:

College or university graduation with courses in recreation or related subjects, supplemented by considerable related experience including, supervisory experience; or an equivalent combination of training and experience. A valid BC Class 5 Driver’s License and access to a vehicle for business use.

All employees should be prepared to work at any North Vancouver Recreation & Culture location. All candidates are required to submit a Police Information Check as a requirement of the position prior to any appointment.
Compensation The pay for this unionized position ranges from $39.14-$46.07 per hour.
Hours of Work This is a regular full-time position involving shift work including days, evenings and weekends for 35 hours per week.
How to Apply
Please apply online: https://nvrc.peopleadmin.ca/postings/2329 
Job Open Date 04/22/2024
Job Close Date 05/06/2024
Instructions to Applicants
We thank you for your interest in employment with North Vancouver Recreation & Culture and advise that only those selected for an interview will be contacted.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. Are you currently an employee of NVRC or have you worked with NVRC before? If yes, please elaborate.

    (Open Ended Question)

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. References
  2. Driver's Abstract